1. Introduction

At Crownfit Smartcity ("the Platform", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

By using Crownfit Smartcity, you consent to the data practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name and username
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely through third-party providers)

Usage Information

• Pages viewed and actions taken on the platform
• Products viewed, searched, or purchased
• Communication history with other users
• Time and date of visits

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Referral source

3. How We Collect Information

• Directly from you: When you register, update your profile, make a purchase, or contact us
• Automatically: Through cookies and similar tracking technologies
• From third parties: Payment processors and analytics services

4. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and payments
• Communicate with you about your account and orders
• Send important updates and notifications
• Personalize your experience on the platform
• Verify your identity and prevent fraud
• Comply with legal obligations

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, hosting providers, and analytics services
• Other Users: Information you choose to share in listings and communications
• Legal Authorities: When required by law or to protect rights and safety

🛡️ 6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

⚖️ 7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Restriction: Limit how your data is processed
• Portability: Receive your data in a portable format

To exercise any of these rights, please contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

• Active account data: Retained while your account is active
• Transaction records: Retained for 7 years (tax and legal compliance)
• Communication records: Retained for 3 years

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in and maintain session data
• Remember your preferences and settings
• Analyze platform usage and improve performance
• Provide personalized content and recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

10. Children's Privacy

Crownfit Smartcity is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

🔗 11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending an email notification (if you have provided your email)
• Displaying a notice on the platform

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

📞 13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: Crownfitsmartcity@gmail.com
• Phone: +2348118259586
• Address: 📍Ekiti Builders’ Market (Segun Oni Complex), Emirin, Polytechnic Road, Ado Ekiti